General Manager
Company: Squishable
Location: Los Angeles
Posted on: November 20, 2024
Job Description:
General Manager, Flagship
Department: Stores
Reports To: District/Regional Manager
Status: Exempt/Full-Time
The Role:
At Squishable, products and people are at the core of why we do
what we do every day. We strive to create a customer experience
that is based on sharing our love and passion for the brand while
building long-lasting relationships with our customers---turning
friends into fans. As we experience rapid growth, we are looking
for career-driven leaders who are obsessed with creating a unique
and exceptional customer experience.
Beyond great products in great stores, we need great people to
represent the brand where it matters most---in front of our
customers. These leaders will be a part of shaping the voice and
character of the Squishable store experience.
The ideal candidate will be a natural-born leader who loves the
store experience. They will be passionate, driven, and highly
organized with a desire to bring happiness to people's lives.
Additionally, they will be confident, creative, bright, friendly,
adaptable, and able to consistently perform at the highest level.
Candidates must be well-spoken and confident in their ability to
interact with people at all levels while remaining calm and
organized at all times.
Responsibilities:
Leadership
- Create a positive environment that the team is excited to come
into, be challenged by, and contribute to.
- Be proactive, a solution, and a decision-maker.
- Communicate business needs and team updates to leadership in a
productive and concise manner.
- Lead by example, uphold and implement Squishable standards with
your team.
- Create an environment where knowledge is shared, teams are
informed and engaged, and feedback is provided through regular
touch bases, monthly meetings, etc.
Team Development
- Network, recruit, hire, onboard, and develop a well-rounded
team that excels in customer service, selling, merchandising,
operations, and team management/leadership.
- Consistently provide feedback to ensure growth, change, and
results in your team. Challenge and guide your leadership team to
do the same with their respective teams.
- Create succession to encourage individual drive and
development, upward mobility, and engagement.
- Take responsibility and ownership of how each person on your
team needs to be challenged to grow. Tailor a development plan
accordingly per individual.
Customer Experience
- Exemplify and uphold a positive, unique customer experience and
ensure all team members can successfully execute the Squishable
experience. Maintain a customer-first environment.
- Actively manage all training of your team on the customer
experience.
- Have your finger on the pulse of your sales floor and take
ownership of all customer experiences.
Business Management and Planning
- Drive top-line sales growth while managing expenses such as
labor percent, supply budget, etc. to company standard.
- Identify ways to increase your store's business and build brand
awareness in your community.
- Recognize the importance of planning and ensuring schedules are
well thought out, posted at least two weeks in advance, and relay
critical business events/needs/information.
- Possess a strong business acumen and be able to present your
business to a room full of strangers.
Visual Merchandising
- Update store weekly based on inventory levels and best sellers
while teaching the team to take the initiative to do the
same.
- Ensure your team can uphold and is well-versed in visual and
product standards.
- Ensure a visual focus is implemented weekly to drive business
in your community.
Operational Excellence
- Know your store numbers, KPI's, best sellers, and business
statistics. Teach key leadership the importance of knowing and
tracking their business.
- Ensure seamless store operations and compliance with all
Squishable standards.
- Own your inventory and ensure it is being accurately managed by
staff.
- Store cleanliness standards are implemented and met on a
daily/weekly/monthly basis.
Other Qualifications
- Two plus years of relevant management experience in a high
volume, fast-paced, challenging, and creative customer-facing
retail environment; preferably in a General Manager role.
- Passion for people! A dynamic and engaged leader who has a
passion for empowering, inspiring, motivating, teaching &
developing team members.
- Exceptional organizational and communication skills with the
ability to effectively balance priorities and deliver results in a
fast-paced, ever-changing, and highly entrepreneurial
environment.
- Feedback is a gift! Ability to provide constructive feedback
and recognition to every team member, to ensure we have an open and
transparent culture of high-performance standards.
- High emotional intelligence with the ability to work with, and
manage diverse teams by being highly empathetic, intuitive,
self-motivated, and driven.
- Teams Win! Has to be a team player who fosters a collaborative
and engaged teamwork environment.
- Being a Brand Ambassador, with excellent knowledge of and
commitment to Squishable's vision, culture, and standards.
- Willing to work a flexible schedule including early mornings,
nights, overnights, weekends, and holidays as needed
- College degree preferred
- Proficient with Microsoft Office Suite or related
software
- Capability of lifting items around 25 pounds.
Salary Starts at $58,000-66,0000
Benefits:
- Health, Vision, Dental Insurance
- Long/Short term disability
- Paid Time Off
- Employee discount
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Keywords: Squishable, Rosemead , General Manager, Executive , Los Angeles, California
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