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Collection Specialist

Company: Disability Solutions
Location: Long Beach
Posted on: October 19, 2024

Job Description:

Job Summary A/R Collection SpecialistResponsibilities:

  • Monitoring customer accounts and detecting overdue payments
  • Collecting and analyzing data for a selected payment/debt history
  • Reaching out to customers to discuss their outstanding invoices
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
  • Consulting and helping clients with billing and credit problems
  • Managing payments and refund operations
  • Developing measures encouraging timely payments
  • Reporting on collection operations and customer account updates
  • Escalate accounts where there is no response from customer or unable to resolve payment issues.
  • Be prepared to discuss account status of past due accounts in weekly meetings. Candidate requirements:
    • 3+years' experience of working on a Collection Specialist position
    • Profound knowledge of collection techniques and billing procedures
    • Good knowledge of legal regulations in the debt collection area (such as FDCPA)
    • Easy working with targets
    • Critical thinking skills
    • Excellent communication skills-- both written and oral
    • Stress-resistant and productive
    • Good level of problem-solving and negotiation skills
    • Managing historical records of account statuses and collection
    • Ability to bring tasks to completion
    • Have a high school diploma; associate or bachelor's degree would be a bonus.

Keywords: Disability Solutions, Rosemead , Collection Specialist, Accounting, Auditing , Long Beach, California

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